User: "Hi, do you work here?"
Me: "Yes"
User: "Can you show me how to use the library catalog? I can't seem to find this book"
Me: "This isn't the library, but if you search the book name and/or author in the online catalog you might be able to find it"
User: "I did, it says it's in the UGLi"
Me: "Okay, then what am I supposed to do?"
User: "Hello, Can I solicit a complaint with you?"
Me: "Eh, Okay"
User: "The middle hole on the hole-puncher doesn't work"
User: "Can I have some change for the copy machine?"
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